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0800 13 23 23

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Help Section

General information

How can I ask a question?

If you want to talk to a Safetyshop representative, you can call us FREE on 0800 13 23 23 or email us at sales@safetyshop.com and we'll be happy to answer your questions.

What are your opening times?

Our phone lines are open from 8.30am - 5.00pm.

Do you have a base in Ireland?

No, we are completely based in the UK. Although we do make daily deliveries to Ireland. Delivery normally takes between 3-4 days.

Finding products on the website

How do I search for products on the website?

We have provided a search box at the top of the website. Enter the product name or product code if you have it to hand into the search field and we'll display the closest matches. Don't worry if you don't know the exact product name, our search will find you products that closely match the words you've used.

Browsing through our product range

There are many ways of finding the products you're looking for from our range of over 30,000 products on the Safetyshop website. The browse navigation is just one of them. You'll find this in the left-hand column on the homepage underneath the 'Shop by Category' links. This navigation presents all the categories of products we sell online. Clicking any of these links will take you to the start of a category (or department) such as Safety Signs, where from there you can continue to use the left-hand navigation links to drill down into specific product lists, and finally to a product detail page.

I can’t find what I’m looking for on your website. What can I do?

If there is something you want but can’t find, give us a call on 0800 132 323 and we’ll do our best to find it for you.

Placing an order

How can I order with you?

There are a number of ways to order with us: You can simply order online, send us an email or call us on 0800 132 323. Alternatively you can fax us on 0800 389 5311.

Can I be invoiced?

Yes, certainly. If you are ordering on the website this option is available on the payment details confirmation page. If you are ordering by phone, you can request this option as we provide £750 instant credit.

Invoices and receipts are now sent electronically.

We accept the following credit cards:

Visa Visa, Visa Debit and Visa Electron
Mastercard MasterCard
Amex American Express (Amex purchasing card only)
Do you have a discount facility?

We do not have any discounts set up as standard but if you are ordering a large quantity of a product, give us a call on 0800 132 323 and we’ll do our best to help.

Do your prices include VAT?

All our prices stated are excluding VAT, as the VAT is added at the checkout stage on top of the goods and carriage charge.

Login and Registration

What if I've forgotten my password?

If you've forgotten your password don't worry - we can find it for you. On the login page(s) there is a link to a 'Forgotten your password' page which allows you to simply enter your email address so that we can retrieve your password and send it to the email address you supplied.

Delivery of your goods

When can I expect my order?

You can normally expect a delivery period of 1-2 working days, dependent on stock availability. Some of our larger or heavier items may come direct from the manufacturer, in some instances this may result in a longer lead time but we will inform you on point of order or contact you to advise you of the actual delivery date.

UK Next Day Delivery for Stock Products

All in-stock orders will be despatched the same day - normally for delivery next working day! Every item is fully insured against loss or damage so we can guarantee the safe arrival of your order.

Handling and Carriage Charges
Net Goods Value All orders
Guaranted Next Day £19.95
Saturday Delivery £24.95

Worldwide - We are able to deliver to you almost anywhere in the world. Call us on +44 0800 13 23 23 for more details.

N.B. Some products on this website, and delivery to off-shore locations, may incur additional freight charges, you will be advised of any additional charges when placing your order.

How can I track my order?

If you would like to know the status of your order, please call us on 0800 132 323 and we can track your order and get you the most up-to-date information.

Paying for your products

Paying with your Credit Card

We accept all the major credit cards: Visa, Mastercard, American Express and Corporate Purchase Cards. Payment for first Non-UK orders must be by credit card.

We have taken all the necessary security measures to protect your credit card and account information. We use Secure Server Technology and we have VeriSign Certification that ensures all the information you send us is encrypted so it cannot be read by anyone as it travels over the internet.

Paying on your Credit Account

Existing customers can use their credit account to purchase products over the internet. Credit accounts can be applied for, and are granted subject to status. First orders for Non-UK orders must be paid by credit card.

If you are applying for a new account we will make a search with a credit reference agency, which will keep a record of that search and will share that information with other businesses. We may also make enquiries about the principal directors with a credit reference agency.

Bankers Draft drawn on a UK Bank Cheque made payable to Safetyshop BACS payment to: Bank of America Sort Code: 30-16-35, Account Number: 67163099 Telegraphic transfer into Brady Corporation Ltd - Trading as Signs & Labels Account Irrevocable and Confirmed Letter of Credit Documentary Bill of Exchange By Euro.

Credit Card Security

Where do I find the security code on my Credit Card?

The security code is the last 3 digits of the number found on the signature strip on the back of your credit/debit card.

Is it safe to use my credit card details?

Yes - firstly your details are safe because you create a password that only you know and have access to. Secondly, areas of our site are encrypted, which is the process of converting data into unreadable code. We also use firewalls to block unauthorised traffic to our web servers, which means other users cannot look at your order. You can see when you are in a secure area because a padlock will be displayed by your browser.

What if I'm not satisfied with the goods?

UK Customer Returns

We're confident you'll be 100% satisfied with your purchases. But if for any reasons your requirements aren't met or you've simply changed your mind, then just call us on 0800 13 23 23 within 30 days of delivery and we'll replace the item free of charge or refund the purchase price, whichever you prefer.

Non UK Customer Returns

Please note our 'No Quibble Guarantee' does not apply to orders outside the UK. If your goods are faulty or damaged, or if we have delivered the wrong item or an incorrect amount to you, please contact solutions@safetyshop.com or phone +44 161 406 5500 and we will rectify this at our cost.

Regulatory compliance

WEEE Returns

What products are covered by WEEE?

The WEEE regulations only applies to electrical or electronic items, simply if the item is powered by or operates by any form of electricity (i.e. mains, batteries, solar power etc.) it is most likely to be included.

IT and telecoms equipment (e.g. printers, calculators, phones, answer machines, barcode scanners etc.) office equipment (e.g. shredders, laminators, projectors, fan heaters, electronic scales, vacuum, air conditioner, electronic safes etc.) electrical and electronic tools (e.g. drills, saws, angle grinders etc.) medical devices (e.g. defibrillators etc.) monitoring and control instruments (e.g. smoke detectors, electrical test meters, CCTV cameras etc.)

Other electrical or electronic devices (e.g. electronic door locks, torches, pressure washers, personal attack alarms etc.). Any product bearing the wheelie bin symbol is included in WEEE regulations.

Help Center Trash

Need further advice on the WEEE directive?



What are the WEEE Regulations?

The WEEE regulations means that as a producer of "WEEE" Safetyshop has an obligation to accept back from customers any electrical and electronic equipment we have put onto the market since 13th August 2005.

All electrical and electronic equipment put onto the market after this date should, by law, be marked with the wheelie bin logo with a line underneath it. As required by law, Brady UK (Safetyshop is a division of Brady UK) has registered under one of the approved compliance schemes. The scheme we are part of is run by Valpak. As such we are obligated to make available to our customers our WEEE Producer Number to prove our registration.

Our WEEE Producer Number is: WEE/BE00448Y and for batteries BPRNOO239

What does this mean in terms of products?

This means that should a customer have a product purchased from Safetyshop which they need to dispose of and they have purchased since 13th of August 2005, then they can send it back to Safetyshop where we will dispose of it according to the new directive.

Our website contains an online form which customers are required to complete in order to be issued with a WEEE returns number to action the return. This will enable us to trace and measure the amount of WEEE we take back as required by the law. Once the form is completed and submitted to Safetyshop we will contact you to advise you of your returns number and how to return the product. Batteries are not supposed to be sent back via post.

What about electronic and electrical equipment sold before 13th of August 2005?

We are only obligated to take back electronic and electrical equipment put onto the market before 13th August 2005 (also known as "Historic WEEE") if it is being replaced by a like-for-like product. For example, a customer replacing their old office fan with a new office fan Safetyshop would accept back the old fan. Furthermore, if "WEEE" or "Historic WEEE" is a non Safetyshop item (e.g. an office fan made by a competitor), and is being replaced by a Safetyshop fan, then we may also take back the old fan.

Will there be any additional charges for this implementaion of WEEE?

No - Safetyshop will not be making additional charges for this.