100% of customers liked this product
Service: Delivery was estimated 20th August. This date was also confirmed on my invoice and said if it was going to be delayed I would be contacted. When it did not arrive a few days after this I contact you and was told the estimated delivery was 27th August. When I complained that I was not informed I received "couldn't care less" attitude, asked to speak to someone who would have the power to offer me a discount for the inconvience (the equipment was late for an important H&S assessment) I was told I would not receive one regardless... I am not happy and will be telling others about the customer service here.
Service: Pure safety offers good product at mostly good prices. However the goods I ordered last arrived first with their promised 24 hour delivery extending to three weeks and four deliveries, none of which arrived at the times designated, meaning I waited in all day three times to no purpose and was lucky other people took my good in for me, and I was able to discover who. Pure Safety's excuse for not calling me was that 'phone calls cost money' and their goods were out of stock though this was not advertised on their web site. I cancelled several events at my business due to the non arrival of fire safety equipment for three weeks. I would not recommend Pure Safety to anyone.
took three weeks, with the goods I ordered last arriving first.
delivery.Our response: Thank you for taking the time to send us your feedback. All feedback is important to us and will help our continuous improvements
I have listened back to the call and at no point did our adviser say the reason we had not called was due to 'phone calls cost money' so feel this is a very unfair statment to make.
we also do not promise 24 hour delivery our website states we offer same day dispatch on stocked items so unfortunately if an item is out of stock we will not be able to dispatch till back in stock .
Product: Seems ok. Why it needed a separate delivery all by itself is beyond me.
Service: good service and advice on productsOur response: Thank you for spending the time to fill this in, all feedback is extremely valuable to us